Mission & Vision

SHFM has a clear, strategic vision that empowers us to deliver competitively benchmarked quality services to our clients, designed for customer joy deliveries whilst creating a professionally challenging environment for our employees.


  • Address customer needs and work for exceeding customer expectations,
  • Comply with regulations and applicable laws to ensure a frictionless relationship
  • Attend to our clients, staff and regulators to make sure we get it right the first time; every time,
  • Constantly review and improve our business for the benefit of all stakeholders.


  • Build strong relationships with our clients through satisfactory and timely services,​
  • Employ trained and motivated personnel and strive to provide them with an environment that is conducive to optimum service delivery and job satisfaction,
  • Communicate effectively both internally and externally,
  • Encourage a 'Continuous Learning and Improvement Culture' that cultivates growth and mutual gains for all stakeholders.
  • We believe in our ability to successfully undertake those assignments which require an enhanced level of attention to detail and the highest degree of commitment and responsibility.